Twitter Responds To United Customer Dragged Off Plane

I'm open to suggestions on what to do with all of my United miles, because hell to the no. This isn't okay.

Witnesses say passengers had already boarded on Sunday evening at O'Hare International Airport when United asked for volunteers to take another flight the next day to make room for four United staff members who needed seats.

The airline offered $400 and a free hotel, passenger Audra D. Bridges told the Louisville Courier-Journal. When no one volunteered, the offer was doubled to $800. When there were still no bites, the airline selected four passengers to leave the flight — including the man in the video and his wife.

"They told him he had been selected randomly to be taken off the flight," Bridges said on Facebook. She said there was no incident involving the man until he was told to give up his seat.

The man said he was a doctor, and that he "needed to work at the hospital the next day," passenger Jayse Anspach said on Twitter.

And then...

"He said he wasn't going to [get off the plane]," Bridges wrote on Facebook. "He was talking to his lawyer on the phone."

Then United brought in the police.

Both Bridges and Anspach posted videos of three law enforcement officers, who appear to be wearing the uniforms of Chicago aviation police, wrenching the man out of his seat, prompting wails. His face appeared to strike an armrest. Then they dragged his limp body down the aisle.

They had to remove everyone from the plane so the crew could clean up the blood that was left behind. No, really.


The original statement from United said, "we apologize for the overbook situation." Major fail. The CEO released a statement that was a smidge more reasonable, but still missed the mark. 


Thankfully, Twitter is here to bring some levity to a horrific situation.


Are leggings allowed in Fight Club? (United wouldn't allow kids in leggings on a flight recently.)


PS... Having him forcibly removed was in violation on United policy. Their carrier contract says people may be denied boarding in the event of an overbooked flight. There's no mention of people being removed, let alone by force.



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