If you're booking an Airbnb, you might skip over the long list of amenities, because most of them don't really matter: Hangers, first aid kits, a tea kettle, measuring spoons, outlet covers, and "reading material."
But here's something you should look out for: "Hot water."
A woman named Tanya is going viral, after she shared her interaction with an Airbnb host, who messaged her to say that there was a "temporary issue" with the hot water at the property she rented.
It was less than a week before her stay, so she asked if she'd be refunded if it wasn't fixed before she arrived.
They said they're "unable to offer a refund in this situation . . . [because] hot water was not included as an amenity in the booking." They did apologize for the inconvenience, and "appreciated her understanding."
Tanya responded, "So you're choosing to rip me off because you didn't list an assumed amenity. You also didn't list windows and doors . . . if those are missing, I guess that's fine, too!"
The host didn't budge . . . but Airbnb stepped in with a full refund. They're also helping her with another booking. They're going to review the other host . . . but it's unclear if anything will come of it.
Apparently, hot water IS an amenity option that hosts can check when listing a property, and technically, they may only be responsible for delivering on the stuff they promise.
Still, there should be an exception for something like this.
Read More HERE