This story leaves me with so many questions.
Southwest said the "life-critical cargo shipment" was for a hospital and had been sent by a company specializing in shipments. Parts of a heart, such as valves, can be recovered when whole heart transplants aren't feasible.
But no Seattle-area hospitals said they were involved. Organ-procurement organizations in Washington and California said they never use commercial flights for heart transplants. (ABC 7 Chicago)
So where did the heart come from? Where was it going? Who did it belong to? Why was it on a Southwest flight? And how the hell do you FORGET to unload a human heart?