United Airlines workers forced a woman flying from Houston to Boston to give up her son's seat, even though she paid nearly $1,000 for it.
Instead, the airline gave the seat to another passenger who paid $75 for that particular seat and forced the woman to hold her 2-year-old son in her lap for approximately three hours.
"Not a single airline employee on that flight asked me why I had a large child on my lap," Shirley Yamauchi of Kapolei, Hawaii told Chron.com. "I didn't feel safe or comfortable, but I really didn't have a choice."